TERMS AND CONDITIONS
ARTICLE 1: Scope of Application
1.1. These general terms and conditions of Concept Coaching LLC are the only applicable conditions between the parties and apply to all contracts concluded between the parties, as well as any offer made by Concept Coaching LLC, unless expressly agreed otherwise and excluding the terms and conditions of the contracting party, hereinafter referred to as the consumer-customer. These general terms and conditions form an integral part of the contracts and can only be deviated from explicitly and in writing.
1.2. If the agreement with the consumer-customer is concluded remotely, these general terms and conditions will be sent in advance. If the agreement is concluded electronically, the text of these general terms and conditions may be made available to the consumer-customer electronically in such a way that they can be easily stored on a durable data carrier. If this is not reasonably possible, it will be indicated where the consumer-customer can access these terms electronically and they will be sent free of charge upon request.
1.3. By placing an order, registering for a program or accessing any content provided by Concept Coaching LLC, the consumer-customer acknowledges having read, understood and accepted these general terms and conditions.
ARTICLE 2: Definitions and Services
2.1. "Concept Coaching LLC" refers to the company providing coaching services, training programs, online courses, seminars, workshops and related digital content.
2.2. "Consumer-customer" refers to any natural person who enters into an agreement with Concept Coaching LLC for purposes outside their trade, business, craft or profession.
2.3. "Services" include but are not limited to: online courses, webinars, coaching sessions, seminars, workshops, digital content, access to student platforms and any other training or educational materials provided by Concept Coaching LLC.
ARTICLE 3: Right of Withdrawal for Consumer-Customer
3.1. If the agreement is concluded remotely, the consumer-customer has a right of withdrawal for 14 calendar days without giving any reason and without additional costs, except for any shipping costs, which remain the responsibility of the consumer-customer. After the 14-day withdrawal period, the agreement between Concept Coaching LLC and the consumer-customer becomes final and online courses, seminars, workshops or other training sessions may commence upon proper and prior payment.
3.2. If the consumer-customer wishes to access digital content or training sessions (e.g., a webinar or videos not delivered on a physical medium) within the 14-day period, they explicitly acknowledge waiving their right of withdrawal.
3.3. For programs purchased on a monthly payment basis, the consumer-customer commits to the full minimum payment schedule as specified at the time of purchase. Cancellation is not possible after gaining access to the content and for card payments, access is granted immediately upon successful payment.
3.4. To exercise the right of withdrawal, the consumer-customer must notify Concept Coaching LLC of their decision via a clear written statement sent to the designated support email address before the 14-day period expires.
3.5. All other agreements between Concept Coaching LLC and the consumer-customer (those not concluded remotely) are deemed to have been established at the registered office of Concept Coaching LLC and do not grant the consumer-customer the right of withdrawal for 14 days.
ARTICLE 4: Liability, Cancellation, Termination and Dissolution of the Agreement
4.1. If the agreement is canceled or terminated by the consumer-customer or Concept Coaching LLC before or during its execution, a compensation fee of 5% of the invoice amount, with a minimum of $200.00, will be due, except in the exceptional case mentioned in Article 3.1. Any additional damages may be claimed if they exceed the stipulated amount.
4.2. In case of payment arrears or dissolution of the agreement, Concept Coaching LLC reserves the right to suspend ongoing or pending services. The agreement may be terminated automatically if either party, after two formal notices, commits or continues to commit a contractual breach. In such cases, a compensation fee of 5% of the total invoice amount, with a minimum of $200.00, may be claimed.
4.3. Concept Coaching LLC cannot be held liable for technical or software errors, outages or interruptions of products and services. All reasonable efforts will be made to resolve such issues.
4.4. Concept Coaching LLC's total liability under any agreement shall not exceed the total amount paid by the consumer-customer for the specific service giving rise to the claim.
4.5. Concept Coaching LLC is not liable for any indirect, incidental, consequential or punitive damages, including but not limited to loss of profits, revenue, data or business opportunities.
ARTICLE 5: Payment and Bonuses
5.1. Each invoice must be paid within 7 calendar days of the invoice date, unless otherwise agreed in writing.
5.2. In case of late payment, an interest of 8% per annum will be charged until full payment is made.
5.3. In case of non-payment on the due date, an administrative fee of $50.00 will be charged in addition to the interest mentioned in Article 5.2, without prejudice to the right of Concept Coaching LLC to claim additional damages.
5.4. Any bonuses or promotional offers are granted under specific conditions communicated at the time of offer and are non-transferable and non-refundable.
ARTICLE 6: Intellectual Property Rights
6.1. All content on the website of Concept Coaching LLC, of the coaching programs or of any other connected training, including texts, images, sounds, software and other materials, are protected by intellectual property rights which are owned by Concept Coaching LLC or its licensors. Upon delivery to the consumer-customer, such content may not be misused, neither by the consumer nor by third parties. The content may not at any time be copied, reproduced, distributed, sold, transferred, published or used without the express permission of Concept Coaching LLC.
6.2. The consumer-customer may not use any content to train or educate other persons as life coaches or as trainers, whether in their own training programs or in training programs organized by third parties, except with express written permission from Concept Coaching LLC. Use for personal growth and development is permitted.
The use of this content outside the permitted scope is strictly prohibited and any violation will lead to legal action. In case of doubt regarding the use of the content, the consumer-customer may contact customer service at the designated support email address.
6.3. The consumer-customer is liable for any misuse and Concept Coaching LLC reserves the right to claim damages amounting to at least 10% of the invoice amount. Upon first request, any material wrongfully copied or reproduced by the consumer-customer must be returned or destroyed.
6.4. In case of non-compliance with articles 6.1 and 6.2 or in case of misuse, access to the student platform or to any other platform will be immediately prohibited, without entitlement to any refund.
ARTICLE 7: Access Codes and Lifetime Access
7.1. Access codes and materials are intended exclusively for the consumer-customer and may not be shared with third parties. Any violation will result in termination of access without entitlement to a refund.
7.2. "Lifetime access," where offered, refers to the lifetime of the product or platform and not the lifetime of the consumer-customer. Concept Coaching LLC reserves the right to discontinue products or platforms, in which case reasonable notice will be provided to the user if their email status allows it.
ARTICLE 8: Training Dates, Coaches and Seminars
8.1. Training dates and instructors may change due to unforeseen circumstances. Concept Coaching LLC will make efforts to provide alternative solutions.
8.2. In the event of cancellation of a live event by Concept Coaching LLC, the consumer-customer will be offered either a rescheduled date, equivalent digital access or a credit, at the discretion of Concept Coaching LLC.
ARTICLE 9: Force Majeure
9.1. Concept Coaching LLC shall not be liable for any failure or delay in the performance of its obligations caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, internet outages, cyberattacks, strikes or power failures.
9.2. In case of force majeure, Concept Coaching LLC will make reasonable efforts to resume performance as soon as possible and may propose alternative arrangements to the consumer-customer.
ARTICLE 10: Code of Conduct and Platform Use
10.1. The consumer-customer agrees to behave respectfully toward Concept Coaching LLC staff, coaches and other participants in any platform, course, seminar or community.
10.2. Concept Coaching LLC reserves the right to suspend or terminate access for any consumer-customer engaging in harassment, discrimination, abusive behavior or conduct that disrupts the learning environment, without entitlement to a refund.
10.3. Content shared by the consumer-customer within community spaces, coaching sessions or platforms remains confidential and the consumer-customer agrees to respect the confidentiality of other participants.
ARTICLE 11: Disclaimer and Nature of Services
11.1. The services provided by Concept Coaching LLC are coaching and educational services and do not constitute medical, psychological, psychiatric, legal or financial advice.
11.2. The consumer-customer acknowledges that results from coaching and training programs vary based on individual effort and circumstances and Concept Coaching LLC does not guarantee specific outcomes.
11.3. The consumer-customer is responsible for seeking qualified professional assistance for any medical, psychological, legal or financial matters.
ARTICLE 12: Age Requirement
12.1. The services of Concept Coaching LLC are intended for persons aged 18 years or older. By entering into an agreement, the consumer-customer confirms being at least 18 years of age.
ARTICLE 13: Complaints and Dispute Resolution
13.1. Complaints regarding the execution of the agreement must be submitted fully and clearly described to Concept Coaching LLC within a reasonable time, preferably within 14 days, after the consumer-customer has discovered the defects.
13.2. Complaints must be submitted in writing to the designated customer service email address.
13.3. Concept Coaching LLC will respond to complaints within 14 calendar days from the date of receipt. Should a complaint require a foreseeably longer processing time, Concept Coaching LLC will provide an acknowledgment and an indication of when a more substantive response can be expected.
13.4. Parties agree to first attempt to resolve any dispute amicably before resorting to legal proceedings.
ARTICLE 14: Modification of Terms
14.1. Concept Coaching LLC reserves the right to modify these general terms and conditions at any time. The most recent version will be published on the website and will apply to all new agreements.
14.2. For ongoing agreements, substantial modifications will be communicated to the consumer-customer in advance, who shall have the right to terminate the agreement if they do not accept the modifications.
ARTICLE 15: General Provisions
15.1. The invalidity of any provision of these general terms and conditions shall not affect the validity of the remaining provisions and shall not result in their complete invalidity. The parties also undertake to replace any invalid provision with an equivalent valid provision.
15.2. Concept Coaching LLC commits to processing the consumer-customer's personal data in accordance with applicable data protection laws, including the Delaware Personal Data Privacy Act, the EU General Data Protection Regulation (GDPR) where applicable, the UK GDPR where applicable and any other applicable state, federal or international privacy regulations. Detailed information on data processing is provided in the separate Privacy Policy available on the Concept Coaching LLC website.
15.3. Any disputes arising from the agreement with the consumer-customer shall be handled exclusively by the state and federal courts located in the State of Delaware, United States. The consumer-customer consents to the personal jurisdiction of such courts.
15.4. All agreements concluded with the consumer-customer are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.
15.5. Notwithstanding Articles 15.3 and 15.4, where the consumer-customer is a resident of the European Union, the United Kingdom or another jurisdiction that provides mandatory consumer protection rights, the consumer-customer shall continue to benefit from any mandatory protections granted by the laws of their country of residence that cannot be derogated from by contract. Nothing in these general terms and conditions is intended to limit or exclude such mandatory consumer rights.
15.6. The consumer-customer's data will be removed from the platform after a period of inactivity of at least six months. The last login into the system is considered a measure of "activity."
15.7. Notices to Concept Coaching LLC must be sent in writing to the registered contact address or designated support email.